Course details

One day workshop

for

Vet Nurses

Enhancing the Customer Journey for Veterinary Nurses & Support Team

Client Relations – The Customer Journey  

This workshop will examine the components of clients  journey with our practices. This workshop will give customer facing team members the required skills and knowledge to deliver an exceptional client experience and the ability to manage difficult situations when they arise. 

 

   

Key learning areas:

  • Understanding client expectations
  • The importance of first impressions and touchpoints
  • Effective client education to demonstrate value and improve compliance
  • Managing challenging client situations & self regulation
  • Developing customer service standards

Location

Start Date

Friday
August 15th, 2025

Suitable For

Vet Nurses

Duration

8:30am - 5:00pm

Cost

$450

CPD Points

7.5

  • Facilitator

    Facilitator

    Tania Gover

    Assoc, Dip App Sc, VN

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