Course details

One day workshop

for

Vet Nurses

Enhancing Client Compliance, Patient Care, and Practice Efficiency

 Introducing a Consulting Nurse model into your clinic benefits the practice as a whole. Nurses feel valued as they utilise their skills and knowledge, vets’ workload is shared allowing more focus on patient care, client compliance increases through improved education in preventative healthcare and the quality of life of all patients improves. 

Please be aware that this workshop is conducted in a live online/virtual format from Brisbane, and the timing aligns with Australian Eastern Standard Time (AEST)

Key learning areas:

  • Understanding client expectations
  • The importance of first impressions and touchpoints
  • Effective client education to demonstrate value and improve compliance
  • Managing challenging client situations & self regulation
  • Developing customer service standards
  • Facilitator

    Facilitator

    Tania Gover

    Assoc, Dip App Sc, VN

Online Vet Courses

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