Course details

One day workshop

for

Vets

Mastering the Veterinary Consultation: Core Communication Skills for Effective Practice

This workshop is designed to be collaborative, collegial and interactive. Conversations are based on a high trust model and what is discussed during the workshop is highly confidential.  

You will take away a basket of new skills and tools that you will be able to implement immediately which will improve the way you practice and positively impact on your job satisfaction. 

Key learning areas:

  • Understand the part communication plays in the success of a veterinary professional.
  • Understand basic human behaviour. Learn to recognise and understand the stress -responses exhibited by clients and recognise these responses in yourself.
  • Understand and use core communication skills such as reflective listening, empathy, validation and open-ended questions to elicit a history from the client in a way that builds trust and respect.
  • Explore the use of relationship centered care and how this contributes to trust and respect in a client veterinarian relationship. Explore how this can be used in the process of informed consent.
  • Become familiar with a consultation model as a framework for delivering effective consultations.
  • Learn techniques for eliciting and agreeing on a realistic agenda with clients to improve your time management.
  • Discuss and understand the complexities of having financial discussions with clients about treatment plans. Develop some tools and skills to manage these conversations. 

Location

155 Corsair Drive, Wigram, Christchurch, 8025

Start Date

Wednesday
November 12th, 2025

Suitable For

Vets

Duration

9:00am - 5:00pm

Cost

$750

CPD Points

N/A

  • Facilitator

    Facilitator

    Dr Meg Irvine

    BVSc (Hons), MRCVS

Christchurch Vet Courses

Our Christchurch VTC provides a safe and supportive learning environment where individuals can learn, practice and ask questions in a small group environment. Our state-of-the-art facilities feature high-tech seminar rooms and specialised wet-lab areas, ensuring a hands-on experience that’s second to none.

Join our community of veterinary professionals and embark on a journey of growth and excellence together.

Find out more

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